Cancellation & Refunds

Due to the time and organisation involved in touring, Tailored Tours Brisbane reserves the right to charge a tour cancellation fee to cover cost and losses. The following fees are applicable:

  • Within 24 hours - 100% of transfer cost

  • 24 hours to 4 days notice - 50% of transfer cost 

  • 5 to 20 days notice - 10% of transfer cost

  • 20 days+ notice - full refund

If your booking is cancelled due to a reason out of your control, you will be refunded in full for your tour.

Changes to bookings 

Changes to bookings can be made and are free of charge providing they are within a reasonable time frame so that your booking can be replaced. Changes cannot be made within 48 hours of the tour.​


Your use of the site is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, Tailored Transfers Brisbane limits its liability where and to the extent it is entitled to do so. Otherwise, neither Tailored Transfers Brisbane, nor any of its affiliates, officers or directors nor any of its agents or any other party involved in creating, producing or delivering the site will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the site, including damages caused by viruses or any incorrectness or incompleteness of the information on the site, or the performance of the products.

Exclusion Of Liability - Force Majeure

We do not accept liability for any loss, damage or expense resulting from war or terrorist activities threatened or actual, riot or civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which either delays or extends or reduces the trip, or compels a change in the trip arrangements after departure (“Force Majeure”).


All content featured or displayed on the site is owned by Tailored Transfers Brisbane. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the site. Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the site. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the site.​​



The Vino Bus reserves the right to refuse to carry a person who's behaviour is affecting the other passengers experience in a negative way. Any threats to the driver or passengers that are verbal or physical will result in the removal from the transfer. If you are required to leave the transfer due to a behavioural issue, no refund will be issued.